The monster that is
Are there any large companies that have actually managed to stay in touch with their customers? It seems impossible to have any sort of reasonable interaction with them, I wont mention any names, but working in the IT industry I find it frustrating when dealing with large companies – you have to claw away at the feet of the giant to get anything done. I know theres a word for this, think its called DE-centralisation, I think alot of companies struggle with this the larger they get…