Unfortunately “you get what you pay for” is an apt saying in this case – I dealt with a business customer today who has three phone lines with Talk Talk, and when the latest bills arrived for each account, each bill was addressed to a different name – none of which were the account holders name. When we queried this with Talk Talk (whilst speaking to them using one of the three phone-lines on the account), we were told that because our name was not the name on the account (the problem we were phoning about) they could not discuss the account with us!

We have been advised to send in a “Change of Ownership” form (By post I might add) which requests a signature from the current owner of the  account(s) in order to change ownership – even though we (the customer) have been with Talk Talk for the past 4 years! I asked if they had a Fax machine over at TalkTalk so we could send proof of address etc, but apparently they don’t have one!